What Are You Actually Doing With All That Customer Feedback?
Customer feedback is only as good as the work you do in turning it into actions the customers can see and hear.
Social Media Has Taught Us A New Way To Treat Each Other — And It’s Mostly Wrong
Everyone’s become an amateur marketer, using friends and acquaintances as their “target market.”
“Storytelling” Is A Fine Thing To Do, But Leaders Shouldn’t Have All The Fun
Encourage your folks to tell their own stories.
Don’t Call It A “Hustle”
Calling your work a “hustle” is a quick way to insult your customers, co-workers and the company you work for, plus embarrass yourself.
Don’t Let “Thought Leaders” Hold You Back
Good ideas are everywhere. Always be on the lookout for something that makes sense to you, or that you can refine or rework to make it better.
Why The 360° Feedback Is The Worst Tool In The Workplace
The process is fundamentally skewed to bring out the worst in people.
The 90s-Style Crew-Member-Of-The-Year Program That Won’t Go Away
Why recognition programs just don’t do what they’re supposed to do.
The Right Way To Show Up For A New Job
Have a plan to make the most of your honeymoon as a new employee.
How To Avoid Getting “Yelp’ed”
A foul-up gives you an opportunity for more customer engagement, a chance to convert a complaining customer into a champion for your brand and a learning experience you can use to make your business better.
What Are Your “Samples” Telling Prospective Customers About Your Company?
Every interaction with a prospective customer sends a message about what it would be like to do business with your company.