How Much Discretion Did You Intend To Delegate?
You may be sending a different message by the language you used.
3 Attitudes Guaranteed To Turn Off Customers And Investors
Paying attention to how you think about — and talk about — the people you serve is as important as what you do.
Ask Tough Questions When Goals Are Met, Not Just When They’re Missed
It’s important to examine the decisions that led up to any claim of success.
It’s Hard To Aspire To Awesomeness
Has this word become the “Happy Face” of workplace performance?
The On-Site Off-Site
Instead of changing the scenery, try changing your group’s interaction habits.
Great Customer Service = You Really Care, And They Know It
You don’t need a long, windy survey to find out how they feel.
10 Tips For Mindful Use Of Social Media
How can you break through all the noise with something you really want to put out there?
“There’s No Real Communication Out There — All This Technology”
How could tech advances actually be setting us back in our communications?
Engaging With Customers And The Not-So-Silent 3rd Party
No matter how close you think you are to your customers, there are other forces affecting their expectations about your performance.
Carwash Part 4: The Same-Day Surgery Waiting Room
Here’s another great example of a tool that keeps customers up-to-date on status.