Sharing Insights Is The New Value-Added Currency For Business Relationships
Bringing raw knowledge and information to the table isn’t enough to distinguish you as a value-adding playing.
Make Sure Everyone Knows How To Handle Your Customers’ FAQs…Whether Or Not You Provide Those Services Yourself
It pays to look beyond the services you provide and be ready to help customers with needs they’re bound to have while using your products.
The Latest Advice Craze: Get New Friends And Become Smarter And More Successful
Of course, it can’t be done. And you can do some damage if you try.
When You Hear That “Promote-Me” Drumbeat
Sometimes it just means the promotion you’re planning will receive a positive reception by most people in the organization. But if it seems to feel like unwelcome pressure, it could be something else.
How To Keep Clients On Your Side Through Service Glitches
The first sign of potential problems around the bend should trigger heads-up communications with your clients in addition to your heads-down work to fix what’s going wrong.
How To Keep Decision-Making Focused On The Merits
We can’t ignore the pull of group affinity, but we can take steps to shield our decision-making from its effects.
Seeing What’s Unique In Everyday Things Is A Critical Problem-Solving Skill
If you want to be creative, make it a habit to discover the unique value in everyday happenings.
Do This To Ensure Better Customer Engagements
A few steps in the early stages can go a long way to make sure more customers turn out to be “Good Customers.”
Blank-Slate Thinking: The End of Collaboration?
Starting over every time alienates others and impedes progress toward solving big problems.
Case Study: Accounting Firm’s Response To Oscar Goof Was Missed Opportunity
There’s an important ‘fess-up and fix-up lesson here.