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Insights Blog – Ideas You Can Use Right Away

How Much Discretion Did You Intend To Delegate?

Written by Mike Shapiro | November 17, 2016

You may be sending a different message by the language you used.

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3 Attitudes Guaranteed To Turn Off Customers And Investors

Written by Mike Shapiro | November 14, 2016

Paying attention to how you think about — and talk about — the people you serve is as important as what you do.

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From Static Document To Dynamic Powerhouse: Introducing The ‘New’ Job Description

Written by Ashley Robinson | November 10, 2016

This is a guest post from Ashley Robinson, Marketing Director at HRTMS Inc.

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This Is What Happens When You Play Favorites

Written by Mike Shapiro | November 8, 2016

Conferring Haloed status on the few can be disastrous for broad employee engagement.

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Hacking A Key Stakeholder’s Legitimate Interest Isn’t A Sustainable Business Model

Written by Mike Shapiro | November 3, 2016

Turning key players into adversaries is sure to come back to haunt you.

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Plan To Be Your Own Successor

Written by Mike Shapiro | November 1, 2016

What would you do if you were just taking over your job responsibilities today?

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After The Click, The Time-Tested Rules Of Needs-Based Selling Kick-In

Written by Mike Shapiro | October 27, 2016

Committing to solving the customer’s problem is as important today as it ever was.

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It’s Not Planning Versus Building

Written by Mike Shapiro | October 25, 2016

You need to do both — plus some thinking.

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Ask Tough Questions When Goals Are Met, Not Just When They’re Missed

Written by Mike Shapiro | October 20, 2016

It’s important to examine the decisions that led up to any claim of success.

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Motivation Hacks You Can Start Using Today

Written by Mike Shapiro | October 18, 2016

If establishing little routines and rituals is helpful to personal motivation, why don’t we do the same for our teams?

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