Why The 360° Feedback Is The Worst Tool In The Workplace
The process is fundamentally skewed to bring out the worst in people.
The 90s-Style Crew-Member-Of-The-Year Program That Won’t Go Away
Why recognition programs just don’t do what they’re supposed to do.
The Right Way To Show Up For A New Job
Have a plan to make the most of your honeymoon as a new employee.
How Your Mission Statement Can Get You Into Trouble
Put your mission statement aside for a bit and ask yourself a few questions about how customers see your product and service offerings.
How To Avoid Getting “Yelp’ed”
A foul-up gives you an opportunity for more customer engagement, a chance to convert a complaining customer into a champion for your brand and a learning experience you can use to make your business better.
What Are Your “Samples” Telling Prospective Customers About Your Company?
Every interaction with a prospective customer sends a message about what it would be like to do business with your company.
How To Protect Your Brand When You’re Counting On Non-Employees To Deliver Service
There’s no reason you have to sacrifice a great customer experience, even if the workers you have providing service are non-employees.
Are You Getting Value For Cash Outlays Or Are You On The Layaway Plan?
Make sure cash outlays reflect value actually delivered and enjoyed.
The Trap Of Outsmarting Yourself By Mislabeling
Don’t fall into a trap of turning off the very people you’re trying to convince by mislabeling.
How To Recognize And Handle The Dark Side Of Accountability
It’s how you handle what goes on in the spaces between and on the margins that will make or break your success.