When The Boss’s Demand Seems Unreasonable…
There is simply no place in any organization for stubborn resistance or grudging compliance. Your boss and your company expect and deserve a lot more.
How To Avoid Getting “Yelp’ed”
A foul-up gives you an opportunity for more customer engagement, a chance to convert a complaining customer into a champion for your brand and a learning experience you can use to make your business better.
Some Lessons From The United Airlines Incident
It’s not just about public relations.
What’s Missing From Most Advice On Negotiating?
Continuing to try to get the other party to see things your way is not going to get the job done.