There Are Two Sides To Job Disappointment And One Of Them Is Within Your Control
Don’t waste time trying to change reality to fit unreasonable expectations.
Real Quick. Write Down These 6 Things About 2018
Sure, it’s great to take it easy between Christmas and New Year’s Day. And you probably also have some must-do’s to finish up the year. But here are a few high-value things you should capture right now that will help you get a clearer picture of 2018 and get you off to a good start […]
Retailers’ Obsession With Collecting Your Personal Information Is Ruining Customer Service
Viewing customers as mere “data resources” takes salespeople’s focus away from making sure they have a positive experience in the store.
The Future Of Brick-And-Mortar In The Online Era Will Depend On The Value Of The Face-To-Face Experience
Being in the same physical space at the same time may have started out as a practical necessity to doing business, but customers and merchants alike have valued the personal relationships that grew out of this kind of interaction. Will everyone be willing to let this go away?
Firms Hope Entry Level Hires Will Bring New Kinds Of Value
The latest recruiting frenzy is anything but an accelerated, higher-priced version of “your father’s” recruitment of newbies brought in to “learn the ropes from the old hands on board.”
The Fame-Making Imperative Is Crowding Out The Business Value Of Social Media
It’s time to take stock of the real value of each and every Like and re-post.
The Three Rules of Road House Are Making Customer Service More Machine-like
How the misguided adaptation of three rules from the movie have made real engagement with the customer virtually impossible.
Good Attitudes Should Be A Help But Not A Pre-Requisite
Don’t let the quest for better states of mind become just another obstacle to doing your best work.
Your Boss Is Not Your Parent, Clergy, Friend, Confidante, etc.
Be realistic about what you can expect from your boss.
Would You Hire You? Time To Show Your Boss Why You’re STILL Right For Your Job
Your list of this year’s accomplishments should tell your boss why you’re the right person for the job for another year.